Welcome H.I.S. policy holders!  In this section, you'll find instructions for policy renewal, policy changes, and claim procedures.  We want to make our site as "user-friendly" as possible, so please email us with your feedback.  And as always, we do appreciate your business!

Policy Renewal

In order to renew any policy, we must have your completed renewal paperwork.  Unfortunately, we cannot renew coverage over the telephone.  You may forward this to our office via fax, mail or email.  We do accept MasterCard and Visa for easier payment.  Be sure to include any address and telephone changes so that we may contact you if we have any questions.  Your renewal information is typically sent to you 30-60 days in advance.  Please review the information we send and call us with any questions about changes to your coverage.   If we don't know about it, we can't cover it for you.   Also, please be sure to provide current show records, breeding records and training fees in order to keep the insured value of your horse justified.  It is very important that you report any health problems that have occurred.  You will need to tell us the date of incident, the diagnosis, treatment and current status of the horse in relation to the problem.  Based on the information provided, an exclusion may apply to your renewal policy.  Please see the section on "Exclusions" for further details.

Policy Changes

If it is necessary to make changes to your policy, please contact us and follow-up with your request in writing.  For Mortality policies, you can use the Statement of Health form on this site to add coverage, increase the value of your animal or change the use.  For liability policies, a written request is sufficient to add new liability exposures (i.e. training, boarding, lessons) or to increase your coverage.  If you need to make changes, you may email us and we can confirm what you will need to provide to get the coverage you need.  In the event that you need to cancel your policy, please keep in mind that once we receive your written statement, it normally takes 30-45 days to receive any Return Premium from the insurance company.

Claim Procedures

To serve you better, we provide the Emergency numbers for claims with your policy.  When you call the insurance company, they will assign an adjuster to your claim and the adjuster will tell you the necessary information you will need to provide.  If you do not have the Emergency numbers, you can call our office 24 hours a day and one of our Customer Service Representatives will assist you in reporting your claim.  With Mortality coverage, it is your responsibility to report all accident, sickness, disease, surgery or injury; and with Liability coverage to report all property damage or bodily injury, to the insurance company in a timely manner.  Please contact us with any questions or concerns you may have about Claim reporting.

Customer Service

Our Customer Service department is available M-F 8:30a.m.-5:00p.m. CST (closed for lunch 12:00 p.m. - 1:00 p.m.) to help with all your equine insurance needs.  After hours, our automated answering service will guide you through binding coverage, reporting claims or requesting information.  Please listen to your choices carefully and if leaving a message, give us your name, mailing address, telephone number and policy number (if applicable).

Binders

Payment Plans

We do have several payment options available, including monthly and quarterly plans.  We also accept Mastercard and Visa.  To find out what options are available to you, please contact your service representative.